Privacy Policy

1. Who we are

The data controller is Arrival Events Ltd, the organiser of Wild Wild Woods Weekender at Hazlewood Castle. You can contact us at hello@wildwildwoods.co.uk.

2. Information we collect

When you register for ticket access we collect:

• Your first name, email address and mobile phone number
• Whether you agreed to receive marketing messages, and when
• Technical and campaign information: a hashed IP address, approximate location (city and country), browser and device type, the page you came from, and any campaign (UTM or ad click) parameters on the link you used

3. How we use your information

We use your information to:

• Tell you when Wild Wild Woods tickets are released and give you first access
• Send you news, line-up announcements and offers about Wild Wild Woods, where you have agreed
• Measure and improve our advertising and website, and protect the registration form from abuse
• Meet our legal obligations

4. Our lawful basis

We rely on your consent to send marketing by email, SMS and WhatsApp, and to use optional analytics and marketing cookies. You can withdraw consent at any time. We rely on our legitimate interests to keep the website secure and to measure registrations in an aggregated way.

5. Marketing messages

If you tick the consent box when registering, we may contact you about Wild Wild Woods by email, SMS and WhatsApp. You can unsubscribe at any time using the link in our emails, by replying STOP to a message, or by contacting us directly.

6. Who we share your information with

We do not sell your personal information. We share it only with service providers who help us run the registration and marketing, under contract:

• Reggiee, our email, SMS and WhatsApp marketing platform
• Supabase, which stores registration and analytics records
• Vercel, which hosts this website
• Meta and TikTok, which receive hashed contact details and registration events for advertising measurement where permitted (see our Cookie Policy)
• Google Analytics, if you consent to analytics cookies

Some of these providers process data outside the UK. Where they do, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or an adequacy decision.

7. How long we keep your information

We keep your information for as long as the Wild Wild Woods event programme is active and for a reasonable period afterwards to meet legal obligations. If you unsubscribe we keep the minimum needed to respect your preference.

8. Your rights

Under UK data protection law you have the right to:

• Access the personal information we hold about you
• Ask us to correct or delete it
• Object to or restrict how we use it
• Withdraw consent at any time
• Ask for a copy of your data in a portable format

To exercise any of these rights, email hello@wildwildwoods.co.uk. You can also complain to the Information Commissioner's Office (ico.org.uk).

9. Security

We use appropriate technical and organisational measures to protect your information, including encrypted connections, access controls and hashing of IP addresses.

10. Children

Registration is intended for adults. We do not knowingly collect personal information directly from children under 13.

11. Changes to this policy

We may update this policy from time to time. Changes will be published on this page with an updated date.